F&B Guest Relation Officer

Jakarta Selatan·DKI Jakarta·IndonesiaFB Service

Job Type
:  Contract
Job Industry
:  Food & Beverages
Job Function
:  Other
Experience
:  Staff / Junior Staff
Education
:  High School or Equivalent (SMU, SMK, etc)
Description
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Operation Manager / Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements
  • Female
  • Proven experience as a Guest Relations Officer
  • Familiarity with food & beverages / hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred
Benefits

BPJS Ketenagakerjaan

BPJS Kesehatan

Service Charge

Skills Requirements
Customer SeviceAdministrationTeam WorkCommunication